Transforming Customer Support with AI Automation
- Client: Mid-size E-commerce Platform
- Industry: Retail & Consumer Tech
- Solution by Dashkar: AI-Powered Customer Support Automation
- Outcome: 60% reduction in response time, 40% cost savings, 2x customer satisfaction
The Challenge
The client was struggling with high customer support costs and slow response times. Their support team was overwhelmed by repetitive queries, leading to long wait times and poor customer satisfaction.
They needed a scalable solution that could handle high volumes without sacrificing quality.
Dashkar’s Approach
- Analyzed historical ticket data to identify common patterns
- Built a custom NLP model for real-time query handling
- Integrated the AI assistant into the client’s CRM and chat systems
- Trained the system with real conversations for accuracy and brand tone
- Deployed a feedback loop for continuous learning and improvement
The Results
Metric
Before Dashkar
After Dashkar
Improvement
- Avg. Response Time
- Monthly Support Cost
- Customer Satisfaction
- Human Agent Workload
- 12 minutes
- $45,000
- 3.2/5
- 100%
- 4.5 minutes
- $27,000
- 4.6/5
- 55%
- 62%
- 40%
- 44%
- 45%
What Our Clients Say
Dashkar didn’t just give us a chatbot — they gave us a smarter, faster way to serve customers. Our operations have been transformed.
— VP of Operations, E-commerce Client
Conclusion
This project illustrates how Dashkar drives cost efficiency and customer satisfaction simultaneously by leveraging AI-driven automation.
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